Does it work if you take the dvr to where one of the smaller boxes are? macOS You can also reset your Xfinity television boxes via My Account(Follow the steps in this. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. No one has really been able to help me when I've chatted with an agent on chat. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. And here, we tackle those problems with a simple reset of the cable box. So I suggest everyone ask to get the 'main box' replaced. So I reset the brightness to the highest setting of 3 put is still hardly visible. Then, you might notice some channels are missing. Wait until the lights stop blinking. Then, follow the remaining steps listed above. These are small devices you can put in spare rooms and get cable TV. Let it do its thing for a few minutes, then try. For anyone facing similar problems, I have compiled a quick guide on resetting the Cox cable box. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. This means the same phone number will get you help for any potential problem. But keep in mind that thisll wipe any saved network settings. Your set-top box will be rebooted in a few seconds. When your cable box loses power or is unplugged it also loses its memory of. TV programs that are actively recording will be interrupted. Powered off, restarted, still on the "Welcome. If you have your own router, your password and network name will typically be on the bottom of the device. I manually unplugged and it then got stuck in boot for an hour. 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. Most likely you have Cox Cable TV, internet, and home phone. This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. I was told the TV box gets it's signal from the DVR box in order to work. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). Bienvenido. All rights reserved. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. Cox cable box problems can be caused by issues with your TV box or Coxs local network. Save my name, email, and website in this browser for the next time I comment. So for some reason the 'main box' broke. In the app, go to My TV under the My Services tab. Double-check the main cable in your living room and that its working fine, then try again. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. Read: How to Cut the Cord, Ditch Cable & Save Money. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. The answer is simple. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. At the $$price$$ of cable that I & others pay is uncalled for. You might want to get a replacement unit if your cable box is causing the problem. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. If you dont want to wait for a technician you can always take. Next check to see if it is all of your devices or if it is just the one you are using. Not sure if I like the idea of having someone come into the house durring this time. Press the Xfinity button. Does your internet performance feel slower than normal? Simply turn it off and back on. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. Make sure that youre using an HDMI cable to connect your TV and cable box. Will they send me another box to try? Click OK. Use the down arrow button to set Power Preferences. if so check the cable connection for tighneess. I have chatted with tech support who could not even get it to reboot. The answer is simple. A factory reset might be the right solution in your case. . But unfortunately you usually will be stuck back in the "Welcome. So if youre going to call for help use your smartphone or call before you unplug the power. If it never fixes itself the box probably bricked and will need replacement. The reset process of the set-up box will begin shortly. The first way to fix Cox problems is to reset the modem. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. I am not sure how to interpret the cable signals. Finally, press the Power button to restart your device. Thanks in advance for any advice you all might have. Before you begin any of the main steps, you must have the Cox app. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. I have the same problem. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Editorials Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. I reset and since than it has been stuck on the "welcome. So, I have put the CSMAPDU9VP back into service. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? Nothing changes. Apparenly their box is garbage and their service is worse. You should see something similar to what you pay for. A TV receiver reset may take up to 15 minutes. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. Take a look at your routers Wi-Fi light and modems downstream light. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. Internet and my other two boxes work. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. Next, youll need to call for help. Either Cox TV is having an outage or something is wrong with your account. Press the right arrow once and then the down arrow once and press Select. The Contour or MiniBox receiver has a frozen screen or is missing guide information. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. Learn how to set, access and manage your DVR recordings. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. For more information refer to Understanding Data Usage. If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? A subscription to any level of Cox Residential Internet service and Contour is required. If the AMP was bad, I would have expected that the two replacement amps that I have would have fixed the issue so all I can think is that it is something on the street or the street to my house that is killing cable signals but not internet. Bienvenue" loop. Using the Contour Settings Menu. Its a lot easier than calling customer support too. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. Bienvenue." Screen. Also, which model of box do you have? Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. (I failed to record the error code). I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. there should be an option to talk to a human being. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. (81-1031) User Guide - Blue Cox logo. iMac Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. Software About four days ago, my X1 DVR box died. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. macOS Editorials Stay updated on the latest products and services anytime anywhere. Any advice would be helpful. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. Thank you for being a valued customer and thank you for using the forums! Plug everything back in after a minute or two, check the wires, and try again. This is really pitiful customer service. Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. Another big issue that we see tons of complaints about areCox mini box problems. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. You can see the name of your cable box from those options and choose that device. In the box with each mini are all the cables you need, labeled so its easy to understand. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. This time on the clock, the first digit is brighter than the rest. It still displayed the "1Pst" error. If you recently had to switch to digital, you probably have a few of these. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. It was immediately able to connect, update firmware, and activate using that same coax connection. Then, you have to wait 48 hours or longer to hear back. Open the app. screen. MacBook Its not unheard of to have multiple bad boxes, so much for QA. The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. It will not move past that. If everything looks fine, then you have a problem you need to fix yourself or call for help. Then it works for 5-7 days, and the same thing happens. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. Technology, Apple However it might be permanent and the phone fails to load correctly until the problem causing it is solved. Signal interference is also a possible cause. Its possible that the fault is with your Xfinity Remote. The first way to fix Cox problems is to reset the modem. Definitly liked DTV's equipipment better. Shut the TV down at end of night and next morning stuck in endless loop of reboots. To send a private message, click on "ComcastChe" and then click send a message. The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. how to After getting all that fixed, the first thing I noticed was the brightness of the clock. Followed by rebooting your cable box in the TV room. I have powered all equipment on and off. Wait for about 60-90 seconds before plugging it back inside. My tv is stuck on a Welcome . The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. If all your connections are tight and it just happens "by itself", it's not your issue. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. This is exactly what I feared. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. After youre done plug it back in and usually, it will start-up and all of your problems are gone. When they sent me the new box, they said they were adding a 6.99/month charge to my account. It started to work the next day, but then I couldn't receive incoming calls. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. (why you have internet). I'll update this post with the outcome of the visit. funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. Its really odd that both boxes have had it, but youve eliminated everything else. The network would now be re-established. I have used the new X1 box they sent me no Joy and the old one no Joy. All over-the-top (OTT) apps count towards your Cox service data usage. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Thanks for any ideas. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. This happens after a minute in Fast Forward or Rewind. Video, Apple Restarting the gateway could also fix the issue. Locate the reset button on the back of your gateway device. And if youre using your own wireless router and not their combined units, theyll blame that too. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. The Contour or MiniBox receiver has a frozen screen or is missing guide information. You can also download the app from the official website of Cox. You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. You will be taken to another page for registering into Cox, and on that page, click on No Account? Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. I only use the HDMI out on these boxes, so sure. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. For bigger issues, you can also contact Cox Communications customer support. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. These days, problems come in multiple forms. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. TypicalComcast. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. Again, make sure all the cables are nice and snug. This can fix most slowdowns. The new box gets past "boot" but displays "1Pst" message". Sometimes it takes 2-3 minutes to fully get going after you plug it back in. Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. The Contour receivers may not be linking together. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. Slideshows You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. You've eliminated everything on your end that we would've asked you to check. Same problem the past month since I've returned to Comcast. Under the My Services tab, go to My TV and click Reset Equipment. Setting up your Cox Contour 2 TV box. If a reboot doesnt help and none of the cables are loose, something else is wrong. Tried restarting it several times, no joy. In this case, wed recommend giving Cox customer service a call. Enter your zip code below to find internet providers in your area. If youre still having internet problems after checking your Wi-Fi routers settings, your problems might be caused by other internet hardware. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. LOL, not a stupid question. Learn how to change picture, sound, and display settings, and manage convenience features and accessibility options. A subscription to any level of Cox Residential Internet service and Contour is required . Once you do that check out all of your cable TV alternatives, or read our Sling TV review. Itll be a single pinhole near the power cord. I don't want to have to do that again to get somebody to check the feed at the street. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. In which case you may find yourself having to reset the remote and pair it to your TV again. Next, try some of Coxs slow internet troubleshooting tips. Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. Mobile For accessing most Xfinity services, youll need to create an Xfinity ID. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. Alternatively, you could also unplug your cable box. iPad It pretty much points the cause being the amp itself. @CCAndrewThank you for the reply. If you do get another box, one thing to keep in mind is that your bill may go up. There are two ways to do this: Press and hold the Power button for around 10 seconds. That didnt work either? Setting up a Cox Contour TV 1, 2, 6, or DVR remote. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. He was the third tech I had out in a week and was the most knowledgeable. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. Ok, so I swapped out the Comsope amp/splitter. This way, you can update the cox cable box as per the time you want. This all happened in the first week after installing my new equipment. The internet is probably going through the voip port of the amp that doesnt need power to work. are other set top boxes working? I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. Check if the outlet that youre using is working. MacBook Check out our Cox outage guide for your full list of options. Share or Print This Article. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. Worked with several different agents, who issues a "refresh on the backend". it just happened to me after having no signal for 2 days. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. Plug the modem back into the outlet. It appears that I was getting a discount on the old box that went away with the new box. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. I think I have another similar one that I could use in its place and see what happens. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. I am experiancing the same issue, it started yesterday. Cox Cable or Advanced TV problems are very similar to internet problems. Bienvenido. Sometimes the cable wires in the walls need to be replaced. fc-falcon">cox contour box stuck on welcome screen. It can slow you down from changing channels and even shutting off the TV. Once they do that, Internet service is restored. I was so mad that I just said **** it and went for the upgrade. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. Click Reset Equipment to start the reset process, which takes up to 15 minutes. If youre like me, you probably have a Cox home phone too. Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. 0 Kudos. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. It may be happening due to poor quality or wear and tear in the cables. Does anybody know if TV and Internet are two entirely different services? But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues.
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